Imperial Car Supermarkets Portsmouth

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Reviews about Imperial Car Supermarkets Portsmouth

• Lucy Darby

  16.09.2018
  ★ ☆ ☆ ☆ ☆
  DO NOT BUY A CAR FROM ANY IMPERIAL CAR BRANCH. Service when buying from Fleet was okay at best, but should you your car breakdown through no fault of your own (and you've bought the platinum warranty cover for £900) NO ONE can help you, you lose days of work because they cant issue a hire car to you even though under my terms and conditions it says I'm entitled to one. Absolute shambles and if I could give -5 stars I would.
  
  My cars turbo had broken when on my home from work on Friday evening after driving for only 2 minutes. I have "platinum" warranty cover and also have RAC roadside breakdown service when I purchased my car from the Fleet branch in March so thought everything would be sorted in a timely fashion.
  
  I called RAC and had someone out about an hour and fifteen later. The RAC told me the turbo had broke so he wouldn't be able to fix it on the roadside and that I would need to be picked up with my car and taken to a garage in Basingstoke. He told me I'd get a call in 15 minutes to let me know how long the pick up people would be, but that he wouldn't be no later than 90 minutes time.
  
  This is the first service failure because RAC left at 5:30pm and I didn't get a message from the pick up people until 7:10pm to say he would be another 40 minutes. At this point I've been at the side of the road for over 3 hours.
  
  At ten to 8 the pick up truck arrived and took me home, finally arriving at my home at 9:10pm.. and then dropped my car off at my local garage.
  
  Reading my warranty paperwork this morning I need your warranty people to agree that the work can be covered before the garage can do anything to do it. Fine I thought.. until I find out the warranty group aren't open on weekends.
  
  Failure 2 - My garage can not even touch my car until it's been given the go ahead by the warranty company and they can't get this because they're shut on weekends?
  
  Failure 3 - I called your service center to ask for a hire car until mine is fixed as I have platinum cover and and they said they have nothing to offer and can't do anything about it.
  
  Failure 4 - They suggested I could get a hire car from somewhere else but I had to tell your service staff that this needs to be agreed by my warranty company first. Who you guessed it.. don't open on weekends.
  
  I paid £900 for so called "platinum" cover but if you break down between a Friday afternoon and Monday morning, the cover is not worth the paper it is written on.
  
  I have found the entire experience seriously uncooperative and unhelpful and I am more than angry that no one could help me with a hire car until mine is fixed. More than angry that overall it took me 5 hours to get home when I pay for premium cover and warranty. If you're still considering buying from these cowboys, don't bother purchasing the warranty, it's absolutely pointless and will cost you a grand for the fun of it.

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